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Ceres

Support

Something not working, or a question about Ceres? The most common answers are below; if yours isn’t, write to us.

  1. 01Write to us

    E-mail info@appceres.com. To write from the app, use the support card in Profile › Help; your app version is added to the subject. For account requests, writing from the e-mail address on your account speeds things up.

    info@appceres.com

  2. 02Signing in and your account

    • Forgot your password? Use “Forgot my password” on the sign-in screen to set a new one.
    • Two-step verification, the app lock (Face ID / PIN) and your active sessions are in Profile › Security & privacy.
    • Lost your phone? Sign in on another device and sign out the other sessions in Profile › Security & privacy.

  3. 03Subscriptions and payment

    • Your first full pay period of Premium is free; no card needed, nothing is charged when it ends.
    • Cancel on iPhone: Settings › [your name] › Subscriptions › Ceres. Cancel on Android: Google Play › profile icon › Payments & subscriptions › Subscriptions › Ceres. Cancellation takes effect at the end of the current period.
    • New phone or reinstalled the app? Use “Restore purchases” on the plans screen to get Premium back.
    • Refunds follow Apple’s or Google’s refund policy: reportaproblem.apple.com for Apple, your order history in the Play Store for Google Play.

  4. 04Your period and records

    • Change your payday, income and savings goal in Profile › Period & income.
    • You can add records offline; they sync automatically when you’re back online.
    • Check the items and total of a scanned receipt before saving; every field can be edited.
    Guides

  5. 05Your data and account

    • Download all your records as JSON or CSV in Profile › Import / export.
    • Delete your account in Profile › Security & privacy › Delete account permanently; it can be undone within 30 days.
    Account and data deletion

  6. 06Reporting a security issue

    If you think you’ve found a security vulnerability, send the details to info@appceres.com with “Security” in the subject. Thank you for not sharing it until we’ve fixed it.

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