Ceres

Account and data deletion

How to delete your Ceres account and all the data linked to it, what is deleted and when.

1. 01Delete in the app

   • Open Ceres and go to Profile › Security & privacy › Delete account permanently.
   • Type DELETE in the confirmation field and tap “Delete my account”.
   • You’re signed out on every device; notifications and automatic tasks stop.

2. 02If you can’t open the app

   Send an e-mail with the subject “Account deletion” to info@appceres.com from the e-mail address on your account. Once we’ve confirmed the account is yours, we start the deletion and let you know by e-mail.

   Send a deletion request →

3. 03What is deleted

   • Your account, profile and preferences
   • Your income and spending, budgets, goals, recurring payments, cards, investments, debts and money owed to you
   • Your receipt photos and transaction attachments
   • Your Ask Ceres history, notification settings and device records
   • Your founder role, if you created a household; other members keep their own records

4. 04When it’s deleted

   For 30 days you can undo the deletion by signing back in. After that, your account and all the data above are permanently deleted; this can’t be undone.

5. 05What may be kept

   • Feedback messages, with the link to your account removed.
   • Purchase and subscription records, which Apple or Google keep under their own policies.
   • Records we’re legally required to keep, for the period the law requires.

6. 06Your subscription

   Deleting your account doesn’t cancel an App Store or Google Play subscription. To stop being charged, cancel it in the store’s subscription settings before you delete your account.

7. 07Download your data first

   Before deleting, you can download all your records as JSON or CSV in Profile › Import / export.